FAQ

  • Do I need to be a member to book a job?

    No — you don’t need a membership to experience a LUXE Signature Install™ or Move-In Concierge™ service.
    Membership with LUXE Residence Care™ simply gives you priority scheduling, seasonal maintenance, and exclusive access to our text support line — so your systems always stay flawless.

  • What if you didn’t install the product — will you still help?

    Yes, absolutely.
    We’ll service and optimize most home tech setups — including TVs, Wi-Fi networks, and cameras — even if we didn’t install them.
    However, we don’t assume manufacturer warranties or cover damage caused by previous installations or defective hardware.
    If we can make it better, we will.

  • What’s included in a Residence Care™ visit?

    Each visit is a complete home tech refresh designed to keep your systems beautiful, organized, and reliable.
    That includes:

    TV and Wi-Fi performance check

    Cable dressing and cleanup

    App and firmware updates

    Camera & doorbell testing

    Remote relabeling & battery replacement

    Updated Quick-Use Map

    Gold and Platinum members also receive priority scheduling and faster on-site response times.

  • How do visits and scheduling work?

    We limit the number of installs and maintenance visits each month to ensure white-glove quality.

    Residence Care™ Silver: 1 visit per year

    Gold: 2 visits per year

    Platinum: 4 visits per year

    If additional visits are needed, they can be scheduled à la carte at a member rate of $150/hr.

  • Do unused visits roll over?

    No — visits are scheduled seasonally to keep your home performing at its best year-round.
    This ensures every member receives consistent service and that your systems never go too long without care.

  • What areas of the home do you service?

    We focus on technology and light preventive maintenance — everything that keeps your space running effortlessly:

    TV, Wi-Fi, and sound system installs

    Smart home integrations (Sonos, Ring, Eero, etc.)

    App and network optimization

  • How fast can I get help?

    Platinum Members: Within 72 hours

    Gold Members: Within 5 days

    Silver Members: Within 7 days

    Non-Members: Scheduled as availability allows

    We prioritize existing clients and members first to maintain service quality and response times.

  • Can I cancel my membership anytime?

    Yes — there are no contracts or cancellation fees.
    We believe you should stay because of the value, not obligation.
    Cancel anytime, and you’ll only be charged for the current term.

  • Do you provide emergency same-day service?

    While we don’t guarantee emergency same-day visits, we’ll always do our best to help if we can fit it in.
    Members receive text-line access for quick support and first priority on cancellations or open time slots.

  • What’s not included in membership or installation?

    We believe in clarity and excellence.
    Our services don’t include:

    Electrical rewiring or outlet relocation

    Major drywall repair or painting beyond small patches

    Manufacturer warranty replacements

    Construction coordination with builders or contractors

    Programming of outdated or unsupported devices

    If your project requires these, we’ll refer a trusted partner or quote it separately.